SaaS Fundamentals
Plain-language explainers on how SaaS works — pricing models, business metrics, security, and how companies evaluate and buy software.
GuideWhat Does 99.9% Uptime Mean? SaaS Uptime SLAs ExplainedWhat 99.9%, 99.95%, and 99.99% uptime really allow in downtime, how uptime is calculated, and what to check in a SaaS vendor's uptime SLA.
GuideSaaS Contracts Explained: Terms, Renewals, and Price IncreasesA plain-language guide to SaaS contract terms: subscription length, auto-renewal, notice periods, price increases, seat true-ups, and SLAs.
GuideSaaS Vendor Lock-In: How to Keep Your Data PortableWhat causes SaaS vendor lock-in, and practical steps to keep your data portable before you buy, while you use a tool, and when you leave.
GuideSaaS Metrics Explained: MRR, ARR, CAC, LTV, and ChurnA plain-language explanation of the core SaaS metrics businesses use to measure growth and health, with the actual formulas.
GuideHow Businesses Choose SaaS Software: A Practical FrameworkThe evaluation process businesses actually use to choose SaaS tools — from identifying the real problem to negotiating a contract.
GuideHow SaaS Pricing Models Work: A Complete BreakdownA deep dive into how SaaS companies actually structure pricing — per-seat, usage-based, tiered, and hybrid models — and the tradeoffs of each.
GuideSaaS Security Explained: What Buyers Should Actually CheckA plain-language guide to SaaS security fundamentals — what certifications mean, what questions to ask vendors, and what actually matters for most buyers.
GuideWhat Is SaaS? A Complete Beginner's GuideA plain-language explanation of what SaaS (Software as a Service) is, how it works, and how it differs from traditional software.